Mountain Whisper Spa

We had an absolutely fantastic time celebrating our birthday at Mountain Whisper Spa. The massage was exceptional, and we thoroughly enjoyed the steam room, pool, and hot tub following the treatment. Our therapists, MyNga and Keli, were both incredibly friendly and professional—they truly have magic hands! The overall atmosphere was calming and relaxing, making it the perfect setting for a complete spa getaway. We highly recommend it to anyone looking for a rejuvenating experience. We look forward to our next visit!

Glenda and MyNga offer outstanding and relaxing treatments! We booked 60 minute massage and 60 minute facials, and the service was excellent! The atmosphere was relaxing, and the products they use made my skin feel fresh and rejuvenated. I highly recommend booking a treatment here!!

MyNga and Glenda were exceptionally professional with their service. All areas of the spa were clean and well maintained and their services were great. The atmosphere and treatments were incredibly relaxing and the staff so friendly! I received a 60 minute massage and a 60 minute facial with my partner and we would 100% book again.

Easy booking, transparent billing, no extra fees. It is a last minute massage booking but it also came with the hotel facility ( pool& steam room) as well. If you hesitated to visit because of the few reviews you see - it’s newly open in early Dec 2024. It is new , welcoming and clean on the main floor of the hotel. The massage bed was warmed up before the session. I asked for a customized massage on my back and neck and Glende relaxed all my tight knots. No corners were cut and everyone was professional. I started to see why there are all five star reviews. Will visit again!

Mountain Whisper Spa was fabulous. My partner and I had the three hour package and it was blissful. The masseuses were wonderful and lovely to chat with the atmosphere was beautiful and inviting. The whole experience was relaxing. The owner was welcoming and very helpful. Thank you everyone for creating such a wonderful experience!

Had a great experience here yesterday. We went in for a couples massage and they did an unbelievable job. We asked for deep tissue and it was exactly what we needed. Being able to use the pool, eucalyptus steam room and hot tub after was a great addition to finish off the experience. Would highly recommend! Thank you!

UPDATE: We were never offered another pool facility. That is a lie. We literally were left outside of the pool facility with the offer of a discount on our next massage next time we came in. It wasn't until I contacted the spa that they gave me a $60 refund which covered the tip I left on the massages before we realized that the pool facility was closed. I had asked for an additional $60 refund and never got a response. I just feel very deceived and conned with this whole experience and now you are lying. I am in disbelief. Just save the head ache and avoid this “spa” at all costs. I had planned a Spa Day trip for a friend’s birthday. After researching and reading reviews I decided to try the Mountain Whisper Spa which had 18 reviews and was rated 5 stars. It’s located in the Banff Park Lounge which is one of my favorite places to stay in Banff so I thought I would give them a shot. After driving an hour and half from Calgary and paying the park fee, I was extremely disappointed with Mountain Whisper “Spa”. When you arrive it’s a tiny waiting area with 2 chairs: no change rooms or bathrooms. The bathrooms the Spa uses are the hotel restaurant’s bathroom down the public hallway. The waiting area offered no amenities and was very tiny. Strangely the Spa never made us even fill out a massage waiver or disclose preexisting conditions before the massage. My massage was meteoric with the therapist doing stretches to one side of my body but then not completing it on the other side. After the massage one of the staff members walked us to the pool area only to find the pool empty and we were told we had to leave by the hotel staff as they were performing the annual maintenance. I was stunned. The Spa employee said they didn’t know that the hotel was performing the annual maintenance that day and the spa would give us a discount next time we came. My friend and I than had to drive home after paying $160 each for a massage covered in oil. I went home and messaged them directly and asked for a partial refund. If you are paying top dollar for a Spa massage you expect to have a Spa experience with amenities such as a changing room or a lounge to relax in. Looking back, the spa’s website posted strategically placed photos which were very deceiving. The reviews must have been family and friends. I would not consider this business a spa, it’s a massage studio with accesses to the hotels amenities.

I had the most incredible experience at this beautiful new spa in Banff! From the moment I walked in, I felt completely relaxed and welcomed. The atmosphere is peaceful and serene, and the treatments—especially the massage and facial—were absolutely top-notch. The staff is friendly, professional, and clearly passionate about what they do. I left feeling rejuvenated and refreshed. Highly recommend this spa to anyone looking for a luxurious, calming experience in Banff! Mountain whisper spa, you were amazing!!